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| We've assembled some of the most frequently asked questions over the years. If you have a question that was not answered in this section please feel free to send us an email info@dorm2dorm.com. |
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Sign-up
How can I sign-up to rent an appliance? Glad you ask! There are two ways to place an order and get started. First, you can sign-up online by clicking HERE. Otherwise, you can give us a call at 866.628.5659 and speak to one of our customer service representatives.
Can I do storage and appliance rental with the same order? Unfortunately, at this point you still have to sign up via two separate online forms. We may introduce a new all inclusive form in the future...
Will you sell my info? Absolutely not. |
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Delivery
How long do I have to rent it for? Our minimum term is for one semester or quarter depending on if your school is on the quarter system or semester.
How long does it take for me to get my fridge/microwave? Usually, it takes between 24 and 48 hours, it really depends on the availability of our on call staff.
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During
What if my fridge/microwave breaks? We'll send someone with an extra fridge/microwave to check it out. If we can't fix it on the spot we'll replace it that day.
How can I get my appliance serviced? Just give us a call at 866.628.5659 and we'll get you into contact with the person you will talk to about the problem.
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Pick-up
When do you pick-up the appliances? We will be picking up appliances typically around finals week just before summer break. We have weekend options as well as the few days of finals. If you need a special arrangement, depending on the schedule of our school manager we can do our best.
What if I return it dirty? What if I return it dirty? You are requested to clean an appliance to a presentable level before returning it. Or, you can request to keep an item and we can work out an appropriate price.
What if I damage the appliances that I have rented? In the event that an appliance is deemed unfit for further rental we will ask you to purchase the appliance at retail price less the rent you have paid throughout the rental period.
What if I damage the appliances that I have rented? In the event that an appliance is deemed unfit for further rental we will ask you to purchase the appliance at retail price less the rent you have paid throughout the rental period.
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Insurance
Do you offer insurance on the appliance? Unfortunately, we do not offer insurance at this time. |
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Billing
Why did I get billed $16.19 on my first month instead of $12.95? We will be sending you an email with a link to print a Mail-In Rebate at the end of your rental period. At that time, follow the instructions on the rebate and we'll send you a check for 20% off your entire rental.
What if I only rent the appliance for 8 months and 14 days? We can't charge for partial months at this time due to our billing system. We are only able to rent appliances in full month increments.
When will I be billed? You will be billed on the anniversary of your delivery date.
What types of payment do you accept? We currently accept, Visa, MasterCard, Discover, and American Express. Unfortunately, we are not able to accept cash or checks.
What happens if I am late with a payment? If you are late with a payment we'll give you a call. We don't believe in late fees, but just let us know so we can work around it. |
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Referrals
How can I get free months of rental? You can earn a free month of rental by referring a friend to our appliance rental program. The more friends you refer the more free months you get. So if you refer a lot you save a lot. |
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| If you have other questions please do not hesitate to get into contact with us. Send us an email, info@dorm2dorm, we would love to hear from you. |
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